- Town Departments
- Public Relations/Communications
- COVID-19 Resources
click here for a comprehensive and local list of covid-19 vaccination sites
click to view governor greg abbott's latest proclamations and orders.
click to view Governor Greg Abbott’s report to Open Texas.
click to view Open texas checklists.
Click to view the Texas Department of State Health Service's (DSHS) COVID-19 webpage
Click to view Dallas County's covid-19 informational site
click to view dallas county’s latest order - aug. 12, 2021.
- All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, AT&T will continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. They have expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, they offering new Access from AT&T customers two months of free service.
- Residents can call 211 or visit www.211texas.org and give their zip code for a list of local financial and in-kind resources available in their area.
Bill payment adjustments:
- Under a new program called the COVID-19 Electricity Relief Plan, the Public Utility Commission of Texas has ordered all Retail Electric Providers to immediately offer a deferred payment plan to any residential customer who requests it. Retail electric providers must also suspend disconnections for residential customers who have been added to the state’s unemployment and low-income list due to the effects of COVID-19. To enroll, contact the state’s low-Income list administrator at (866) 454-8387. Their call center is open 24/7. If you do not qualify for the state’s unemployment and low-income list, contact your individual service provider’s customer service line for alternate assistance options for your plan.
- On March 14, Atmos Energy announced it would temporarily suspend disconnections for all Atmos Energy customers. If you have questions related to your gas bill, please contact Atmos Energy at (888) 286-6700. If you need assistance paying your bill and are not already enrolled to receive assistance through Atmos Energy’s Sharing the Warmth program, please call 211 to find a Share the Warmth non-profit partner or visit: https://www.atmosenergy.com/customer-service/get-help-paying-your-bill.
- Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1 (844) 488-8395. Charter is also working with school districts to ensure that communication is provided about the free Wi-Fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.
Small business and non-profits:
- Communities Foundation announced a collaborative fund to provide grants for non-profits engaged in the COVID-19 response. The North Texas Cares Fund is for non-profit service providers ONLY who are responding to the Covid-19 crisis. Applications from nonprofits are being accepted on a rolling basis and can be submitted via www.NorthTexasCares.org
- Criteria for eligibility and consideration includes:
o Must be 501c3 organization
o Must provide services in the North Texas area
o Must provide services that address immediate response or long-term relief efforts in response to COVID-19
o Requests should focus on first responders and/or support for vulnerable populations– (i.e. seniors, children, homeless, low-income)
- If you have business questions about "Stay home stay safe," contact BusinessCOVID19@dallascounty.org
- Employers needing essential workers - call (214) 302-5555.
- Businesses and residents with questions regarding essential status can email BusinessCOVID19@dallascounty.org
- The U.S. Chamber of Commerce has produced a guide explaining the new emergency loans available for small businesses and 501(c)3 non-profits.
Unemployment and job search resources:
- Employees affected by the coronavirus (COVID-19), can apply for benefits online at any time using Unemployment Benefits Services (UBS) online. UBS is available 24 hours a day, seven days a week or employees can call Texas Workforce Commission’s Tele-Center at (800) 939-6631 from 8 a.m. to 6 p.m. Central Time Monday through Friday.
- Job-seekers may visit www.WorkInTexas.com to search for opportunities in the area.
- You can email Goodwill at firstname.lastname@example.org with your name, city/zip code, contact number and any additional information. A Goodwill Job Connection Center Manager or Specialist will contact you directly and set up an appointment for virtual employment services. You can also contact a Job Connection Center by phone at the location nearest you:
- 3020 N. Westmoreland Rd, Dallas, TX 75212: (214) 638-2800 x185
- 919 W. Main Street, Lewisville, TX 75067: (972) 436-3681
- 1661 E. Northwest Hwy., Garland, TX 75041: (214) 227-5549
- The North Texas Food Bank has partnered with Shift Share to employ workers who have suffered from lost income as a result of the Coronavirus’ impact on the economy.
- Say Yes to Dallas and the Dallas Regional Chamber, with other North Texas partners, are connecting workers displaced by the COVID-19 outbreak. Click here for a list of job openings.
Food and grocery assistance:
- North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
- Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call (214) 819-1860 to enroll.
- Dallas Farmers’ Market: 920 S. Harwood St., Dallas, TX 75201. Hours of operation: Saturday, 9 am to 3 pm and Sunday, 10 am to 3 pm.
- Salvation Army Drive-Through Grocery Services - In response to a once-in-a-lifetime pandemic, The Salvation Army of North Texas is operating 13 drive-through grocery service locations in Collin, Dallas, Denton, Ellis and Tarrant counties to support families experiencing a loss in income or lowered wages due to the coronavirus outbreak. To serve anyone that presents a need, income verification and other typical requirements for assistance have been suspended. Food pantries will continue to operate without disruption. To find a list of drive-through grocery service locations and hours of operations, please visit www.salvationarmydfw.org/.
- Any family, community organization or rescue group who needs help with dog food; may reach out to Ninfa Beltran with the SPCA at email@example.com who will be coordinating and facilitating the distribution of dog food.
Health and wellness resources:
- It is normal to feel stress, anxiety, grief, and worry during times of public crisis. North Texas Behavioral Health Authority (NTBHA) has developed a dedicated COVID-19 mental health support line available to our system of care to provide trauma informed support and psychological first aid to those experiencing stress and anxiety during this time of crisis. This dedicated line will provide relief to our traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line can be reached at, (833) 251-7544. Individuals who contact the COVID-19 support line needing a higher level of care will be transferred directly to our traditional 24/7 NTBHA crisis line at, 866-260-8000.
- The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.
- The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is (214) 743-1215.
- North Texas Behavioral Health Authority - Individuals can contact the 24/7 COVID-19 Mental Health Support Line at (833) 251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at (866) 260-8000.
- Stress & Coping During the Coronavirus
- National Support Lifelines:
- National Suicide Prevention Lifeline - 1 (800) 273-8255
- Suicide Crisis Center - 24 hours - (214) 828-1000
- Crisis Text Line - Text the word HOME to 741741
- Crisis Text Line - Special keyword for students of color - Text the word STEVE to 741741
Dallas Welcoming Communities and Immigrant Affairs have launched an online resource hub with free and low-cost resources for our immigrant and refugee communities impacted by COVID-19. Visit communityresources.dallascityhall.com/ and search for available resources using your zip code.
Mortgage, rent, and housing resources:
- The City of Dallas Housing and Neighborhood Revitalization office has created a helpful guide with information on financial relief for mortgage payments, rent payments and more. You can access the information sheet here.
- If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
- Texas Department of Housing and Community Affairs Foreclosure Prevention 1 (888) 995-HOPE (4673).
- Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1 (877) 541-7905 to find additional ways to get rent help.
- The U.S. Department of Housing and Urban Development (HUD) offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners.
- The Texas Eviction Diversion Program (TEDP) helps Texas tenants stay in their homes and provides landlords an alternative to eviction. The TEDP may provide up to six months of rental assistance for eligible tenants who are behind on their rent due to the COVID-19 pandemic and have been sued for eviction.
- 2021 Dallas County Emergency Housing Assistance Program (EHAP)
- Dallas County established a tenant helpline for tenants who have been evicted despite the order or who are pending eviction. Before reaching out residents are advised of the following:
- Tenants engaged in criminal activity or causing an imminent threat to health and safety may be subject to eviction prior to the aforementioned date.
- Tenants maintain responsibility for paying their rent.
- Tenants are encouraged to contact their landlord and make sure they are aware when eviction moratoriums are in place.
- When having difficulty paying rent, tenants should attempt to make payments and/or establish a payment schedule with their landlord.
Information about the initial order suspending evictions, is available in English and Spanish at: https://www.dallascounty.org/covid-19/tenant-hotline.php Email: Tenanthotline@dallascounty.org | Call: (214) 653-6563 or (833) 743-0072* *Please note the hotline calls are being monitored by the Dallas County Unincorporated Services Department (in case callers receive their voicemail).
- Visit www.gogettested.com for a list of testing locations.
- COVID-19 testing sites published by Dallas County Health and Human Services.
How to help:
- If you are a nurse or physician wanting to offer assistance, contact firstname.lastname@example.org
- Vendors who can provide PPE and disinfecting supplies, please click here.
*Disclaimer: The resources above have not been vetted by the Town of Sunnyvale. The primary focus of this page is to share information that others have shared with the Town.
Resources for businesses, employers, and the workforce
Click the links to be directed.
- Employer and Workforce COVID-19 Resources (PDF)
- SBA Lenders
- The Small Business Administration’s Paycheck Protection Program (PPP) has resumed accepting applications as of July 6, 2020. The new deadline to apply for a PPP loan is Aug. 8, 2020. Click here for more information.
- U.S. Chamber COVID-19 information
Disclaimer: The resources above have not been vetted by the Town of Sunnyvale. The primary focus of this page is to share information that others have shared with the Town.